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Select and Collect: Library Pickup Service During COVID-19: Home

This guide describes the curbside pickup service developed by the UFV Library in response to the COVID-19 situation

Library Select and Collect Service Description

The UFV Library sites (Abbotsford and Chilliwack) remain closed due to health and
safety concerns related to the COVID-19 pandemic. However, in August the Library
began offering Select and Collect, a curbside-like pickup service to our
primary users (students and employees) and to UFV alumni.

Pickup hours for Select and Collect are:

  • Abbotsford Library:  4 days per week (Monday through Thursday, 12PM to 4PM)
  • Chilliwack Library: 2 days per week (Monday AND Wednesday, 1PM to 4PM) 
  • this service is NOT offered on holidays!

Please DO NOT use this service if you are feeling unwell or have reason to
believe that you have been exposed to COVID-19.

 

In addition to Select and Collect, we have other services. If you are not sure if
Select and Collect is the right service for your needs, check out our Requesting
Library Materials Flowchart:

https://library.ufv.ca/services/borrowing-materials/requesting-library-materials-flowchart/

How to request items?

Items can be requested by clicking on Place Hold through the UFV Library Catalogue. If you do not see an option to place a hold, that probably means that the item cannot be requested via this service. If you have questions, please contact the library via circabb@ufv.ca 

You will need to use your UFV ID Number and Library PIN number to place a hold. 

Place Hold

 

Please note that library staff are working limited hours in the libraries, to ensure safety. Depending on the volume of requests, there may be some delay in our response to questions or to the preparation of your order request.

What can be Requested?

The following item types can be requested from the via this service:

  • Books from our circulating collection (Abbotsford and Chilliwack Stacks)
  • Books from our English language learning collection (Abbotsford and Chilliwack ELL)
  • Curriculum Collection items (requests for these items will only be filled for current UFV students and employees)
  • Just Received and In-Process items (from Abbotsford and Chilliwack Stacks, ELL, and Curriculum)

The following item types can not be requested via this service:

  • DVDs can only be requested by faculty. Please request via email to circabb@ufv.ca   or   circchil@ufv.ca
  • COURSE RESERVES - print course reserve readings are not being made available at this time.

Scanning and Emailing Service

Both the Abbotsford and Chilliwack Libraries are now offering the Scanning and Emailing Service. Not sure what service is right for you? Check out our Requesting Library Materials Flowchart.

  • PERIODICALS -   We will scan and email you single articles from our print collection of journals and magazines via our Scanning and Emailing Service. Use the form located here.
  • REFERENCE - We will scan and email you single articles from our print collection of reference books via our Scanning and Emailing Service. Use the form located here.

Is Select and Collect Safe?

When items are returned to the library, they will be placed in quarantine for 7 days prior to being checked in, reshelved, or checked out to new users. (Do not worry, items will be back-dated to the date that you returned them!) Tests performed by the REALM Project have indicated that the virus is no longer detectable after 6 days on the following items:

1) Hardback book cover (buckram cloth)
2) Softback book cover
3) Plain paper pages inside a closed book
4) Plastic book covering (biaxially oriented polyester film)
5) DVD case.

Therefore, any items checked out to users will have been through quarantine and will have been handled by library staff who are practicing safe handling protocols (either washing hands prior to touching materials or wearing gloves and other PPE). If you want to be ultra safe, you can wait an additional 72 hours after pickup before handling your requested items. Please do not attempt to disinfect library materials in any way. If you do, you will be responsible for any damage.

Returning Items

UFV Library items can be returned in the bookdrops at both the Abbotsford and Chilliwack Libraries. Please note that we are practicing quarantine measures, so there will be a delay between drop-off and when returned items no longer show on your account. However, items will be back-dated to the date they were returned to the library.

Bookdrop locations:

  • Chilliwack -- Outside south entrance of A Building
  • Abbotsford -- Outside north entrance of G Building

Please note that items cannot be returned to staff operating the Select and Collect pickup service.

How Does Select and Collect Work?

If you no longer need the item(s) that you requested, please email circabb@ufv.ca to cancel your request.

How will I Pick Up My Requested Items?

Please note that you will actually have to enter a building to pick up your items. Signage and floor markings will help ensure a safe experience for library staff and users. Please comply with all signage and directions from library staff.

1) Wait until you have received an email from your chosen pickup library that indicates that your item(s) are ready for pickup

2) Visit your chosen library during service hours:

  • Abbotsford: Monday through Thursday, 12PM to 4PM, excluding holidays (G Building)
  • Chilliwack: Monday and Wednesday, 1PM to 4PM, excluding holidays (A Building)

3) Approach the entrance to the library and wait at the floor markers. The library doors will be locked unless another library user is being helped.

4) Phone the library and indicate that you are here to pick up library items. (Note that the library remains closed and you will not be permitted beyond the pick up area)

  • Abbotsford: (604) 854-4545
  • Chilliwack: (604) 795-2824

5) When invited by the library staff member, step forward and place your UFV Campus Card on the table. Step back.(If you have not been issued a Campus Card, you can provide some other government-issued photo identification.)

6) The library staff member will step forward, confirm your identification, and find your bagged items. They will place them on a different table. Items will already be checked out to your account.

7) After the library staff member has stepped back, you will be invited to step forward and retrieve your identification and your bagged items from the tables. Please follow the arrows to exit by a different door.

Note: If you are not able to pick up items yourself, you can contact the pickup library in advance and designate someone else to pick up your items.

Watch the video below to know what to expect when using the curbside pickup service!

Video of Select and Collect Curbside Pickup Service in Abbotsford

UFV Library Select and Collect Abbotsford Pickup

This short (silent) video demonstrates how to pick up requested books at the Abbotsford Library via the Select and Collect Service.

Where -- Abbotsford Campus Library

Parking is currently available at no charge on the UFV campus.

Where -- Chilliwack Campus Library

Parking is currently available at no charge on the UFV campus.

Loan Periods

Items will go out for their regular loan periods. See the orange box on the pages below for details.

Undergraduate Students

Graduate Students

UFV Employees

Alumni

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33844 King Road, Abbotsford, B.C., Canada V2S 7M8