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Select and Collect: Library Pickup Service During COVID-19: Home

This guide describes the curbside pickup service developed by the UFV Library in response to the COVID-19 situation

Library Select and Collect Service Description

The UFV Library sites (Abbotsford and Chilliwack) remain closed due to health and safety concerns related to the COVID-19 pandemic. However, we are offering Select and Collect, a curbside-like pickup service to our primary users (students and employees) and to UFV alumni.

Pickup hours for Select and Collect are:

Abbotsford Library Chilliwack Library

Pickup at the library entrance:

  • Monday to Thursday: 12PM to 4PM
  • Friday: Closed
  • Saturday, Sunday & holidays: Closed

Lockers available during campus building hours:

  • Monday to Friday: 7AM to 7PM
  • Saturday, Sunday & holidays: Closed

Campus building hours are subject to change: https://www.ufv.ca/operations/campus-hours/

Please DO NOT use this service if you are feeling unwell or have reason to believe that you have been exposed to COVID-19.

In addition to Select and Collect, we have other services. If you are not sure if Select and Collect is the right service for your needs, check out our Requesting Library Materials Flowchart:

https://library.ufv.ca/services/borrowing-materials/requesting-library-materials-flowchart/

How to request items?

Items can be requested by clicking on Place Hold through the UFV Library Catalogue. If you do not see an option to place a hold, that probably means that the item cannot be requested via this service. If you have questions, please contact the library via circabb@ufv.ca 

You will need to use your UFV ID Number and Library PIN number to place a hold. 

Place Hold

 

Please note that library staff are working limited hours in the libraries, to ensure safety. Depending on the volume of requests, there may be some delay in our response to questions or to the preparation of your order request.

What can be Requested?

The following item types can be requested from the via this service:

  • Books from our circulating collection (Abbotsford and Chilliwack Stacks)
  • Books from our English language learning collection (Abbotsford and Chilliwack ELL)
  • Curriculum Collection items (requests for these items will only be filled for current UFV students and employees)
  • Just Received and In-Process items (from Abbotsford and Chilliwack Stacks, ELL, and Curriculum)

The following item types can not be requested via this service:

  • DVDs can only be requested by faculty. Please request via email to circabb@ufv.ca   or   circchil@ufv.ca
  • COURSE RESERVES - print course reserve readings are not being made available at this time.

Scanning and Emailing Service

Both the Abbotsford and Chilliwack Libraries are now offering the Scanning and Emailing Service. Not sure what service is right for you? Check out our Requesting Library Materials Flowchart.

  • PERIODICALS -   We will scan and email you single articles from our print collection of journals and magazines via our Scanning and Emailing Service. Use the form located here.
  • REFERENCE - We will scan and email you single articles from our print collection of reference books via our Scanning and Emailing Service. Use the form located here.

Is Select and Collect Safe?

When items are returned to the library, they will be placed in quarantine for 7 days prior to being checked in, reshelved, or checked out to new users. (Do not worry, items will be back-dated to the date that you returned them!) Tests performed by the REALM Project have indicated that the virus is no longer detectable after 6 days on the following items:

1) Hardback book cover (buckram cloth)
2) Softback book cover
3) Plain paper pages inside a closed book
4) Plastic book covering (biaxially oriented polyester film)
5) DVD case.

Therefore, any items checked out to users will have been through quarantine and will have been handled by library staff who are practicing safe handling protocols (either washing hands prior to touching materials or wearing gloves and other PPE). If you want to be ultra safe, you can wait an additional 72 hours after pickup before handling your requested items. Please do not attempt to disinfect library materials in any way. If you do, you will be responsible for any damage.

Returning Items

UFV Library items can be returned to the bookdrops at both the Abbotsford and Chilliwack Libraries. Please note that we are practicing quarantine measures, so there will be a delay between drop-off and when returned items no longer show on your account. However, items will be back-dated to the date they were returned to the library.

Bookdrop locations:

  • Chilliwack -- Outside south entrance of A Building
  • Abbotsford -- Outside north entrance of G Building

Please note that, due to safety issues, items cannot be returned to staff operating the Select and Collect pickup service. However, we can make exceptions for over-sized items that will not fit in the bookdrop.

How Does Select and Collect Work?

If you no longer need the item(s) that you requested, please email circabb@ufv.ca to cancel your request.

How will I Pick Up My Requested Items?

Please note that you will actually have to enter a building to pick up your items. Signs and floor markings will help ensure a safe experience for library staff and users. Please comply with all signage and directions from library staff.

Picking up in person in Abbotsford:

1) Wait until you have received an email that indicates that your item(s) are ready for pickup

2) Visit Abbotsford library during service hours:

  • Abbotsford: Monday through Thursday, 12PM to 4PM, excluding holidays (G Building)

3) Please note that masks are mandatory on campus.

4) Approach the entrance to the library and wait at the floor markers. The library doors will be locked unless another library user is being helped.

5) Phone the library and indicate that you are here to pick up library items. (Note that the library remains closed and you will not be permitted beyond the pick up area).

  • Abbotsford: (604) 854-4545

6) When invited by the library staff member, step forward and place your UFV Campus Card or government-issued photo ID on the table. Step back.

7) The library staff member will step forward, confirm your identification, and find your bagged items. They will place them on a different table. Items will already be checked out to your account.

8) After the library staff member has stepped back, you will be invited to step forward and retrieve your identification and your bagged items from the tables. Please follow the arrows to exit by a different door.

Note: If you are not able to pick up items yourself, email the Abbotsford library in advance and designate someone else to pick up your items.

Watch the video below to know what to expect when using the curbside pickup service!

 

If you are picking up in Chilliwack:

1) Place a hold on library items you need with the pick-up location set to Chilliwack pickup lockers.

2) Library staff will email you with your locker number, code, and instructions.

3) After you receive the code, come to Chilliwack campus, Building A, during building hours: https://www.ufv.ca/operations/campus-hours/

  • Monday to Friday: 7AM to 7PM
  • Saturday, Sunday & holidays: Closed

4) Please note that masks are mandatory on campus.

5) Find your locker in the hallway opposite the library entrance, enter the 4-digit code, and turn the handle to open. Your items will have already been signed out to you. Take them and close the locker door.

6) Please do not use these lockers for personal items. Anything personal found in these lockers will be removed.

If you have questions, email the Chilliwack library: circchil@ufv.ca 

Video of Select and Collect Curbside Pickup Service in Abbotsford

UFV Library Select and Collect Abbotsford Pickup

This short (silent) video demonstrates how to pick up requested books at the Abbotsford Library via the Select and Collect Service.

Where -- Abbotsford Campus Library

Parking is currently available at no charge on the UFV campus.

Where -- Chilliwack Campus Library

Parking is currently available at no charge on the UFV campus.

Loan Periods

Items will go out for their regular loan periods. See the orange box on the pages below for details.

Undergraduate Students

Graduate Students

UFV Employees

Alumni

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33844 King Road, Abbotsford, B.C., Canada V2S 7M8