Askaway Virtual Reference Important UFV Links: Home

UFV library transitioned to OpenAthens in December 2022.

• If you have saved UFV's guest login on your browser, you will have to modify it to our new OpenAthens AskAway email account and password. You can find this information on AskAway's Guest Logins page.
• UFV students and employees will have to sign in through Multi-factor Authentication. AskAway providers do not need to. 
• Everyone is encouraged to agree to the EBSCO personal data collection form and if they really don't want to consent ask them to delete their account after their research session. (Go the Update my account top right corner, a new tab will open, click on personal data at the end of the form and you will then be able to delete the account)
• We have put guest access EDS search boxes at the end of this page in case you just want to do a quick search without logging in.

If students or faculty have questions about Multi-factor Authentication, please refer them to the link below with more information and updates:

Library Contact Information: ​

• Circulation   Abbotsford: (604) 854-4545               Chilliwack: (604) 795-2824
• Reference    Abbotsford: (604) 504-7441 x4221     Chilliwack: (604) 795-2824
• email refabby@ufv.ca

E-resource Emergency Contact:

Before contacting the emergency contact, please confirm that this is a system-wide outage, and not an issue with an individual computer. Please test the issue yourself, think about what time it may be back East (perhaps the database is undergoing a late night service update) and ask your colleagues in Campfire to check and confirm.

If Library is Closed: In instances where only one database provider is down, e.g. Proquest or Ebsco please email diane.cruickshank@ufv.ca. Resolving this sort of problem may take a while. Give a description of what the problem is: which browsers used, what item looked for, what error messages appeared. Screenshots would be greatly appreciated.

If all databases are down, please call (for phone number please see the Guest Logins page under UFV) and email both diane.cruickshank@ufv.ca. Resolving this issue is more under our control and we may be able to restore service quickly. Give a description of what the problem is: which browsers used, what item looked for, what error messages appeared. Screenshots would be greatly appreciated.

If the Library is Open: Please contact Diane Cruickshank 604-507-7441 x4240 by phone and email diane.cruickshank@ufv.ca. Give a description of what the problem is: which browsers used, what item looked for, what error messages appeared. Screenshots would be greatly appreciated.

You can also contact the Abbotsford Library Circulation desk to inform them in case you are unable to contact Diane. (604) 854-4545

Askaway Local Administrator: Shawna Kristin(shawna.kristin@ufv.ca) 888 504 7441 local 4410